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FAQ
Why MEMORYweave?
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Quality- unmatched in workmanship, MEMORYweave woven
products are individually custom woven on a loom, using miles
of richly colored cotton. We NEVER print, silkscreen or employ
some kind of cheap heat transfer, so your treasured image
will not fade or wear off. Our unique jacquard craftsmanship
transforms your precious memories into a piece of art, stunning
in detail and spectacular in color, that will last for generations
One
touch of our 100% cotton blankets and you will understand
why our customers love to hold, snuggle and caress their
afghans. So, if you are looking for a truly special gift
- for a birthday, anniversary, holiday, wedding or simply
"just because" - one that truly stands out among
all others, then you've come to the right place.
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MEMORYweave photo afghans, wall hangings, tote bags and pillows
are always an instant hit and make the perfect addition to any home
or office. They make wonderful gifts for coaches, teachers, moms,
dads, grandparents, pet owners and car lovers. Better yet, these
touching pieces of art are so easy to order, and so affordable!
MEMORYweave products can also be emblazoned with the logo
of your company or organization. What a unique, beautiful, one-of-a-kind
gift that will be used and appreciated for years!
What photos can I use?
The quality of the MEMORYweave woven product, of course,
will be most influenced by the quality of the digital photo you
send. So please note the following guidelines for optimum results.
If you have
any questions, we'll be happy to take a look at the image you
want to use, before you place your order, for FREE. Also, if we
have any questions after receiving your order, we will contact
you via email or phone.
Digital
Photos.
At this time, we can only weave images that are uploaded to us
digitally. Pictures should be at least 2 Megapixels at 300dpi.
High Contrast.
For best results, use a high contrast photo. If there is good
distinction between the lights and darks, and good detail in the
subject, your woven blanket will turn out great. For example:
a black dog on a black couch will generally not work well; neither
will a white dog on a white or cream-colored background.
Large Subject
Matter.
For best results, your subject should take up 60-80% of the picture
area. This is not an absolute necessity, but generally makes for
a better looking piece. If you would like us to crop your photo,
we would be happy to. (Remember that afghan blankets, wall hangings
and dog beds are rectangular products, while tote bags and pillows
are more square).
Please indicate
any special instructions on the comments section of the order.
See the
example below:
Good Better
Best
Color.
Try to choose a photograph with realistic coloring. If the face
of the subject in the photograph is bright pink, chances are that
your MEMORYweave product will not look as realistic as you
hope. Try to pick a photo with good skin tones and nice colors,
and one that is not too faded. We'll do some minor color corrections
and tone enhancements. For the most part, however, what you send
is what you'll receive. The higher quality image you send, the
happier you'll be with the finished product.
Focus.
Make sure the photo you send is in focus. We can do some minor
sharpening but a crisp image will always work best!
Can I send
a Black and White photo?
Absolutely! We can make a Memoryweave from your Black and White
image!
How long
will it take?
MEMORYweave woven products- In general, 4-6 weeks, but orders
are most often delivered much more quickly. A lot depends on time
of year and the number of orders we have.
MEMORYweave
printed products- typically ship within 7 days from receipt of
order.
Are these
products printed on the blanket?
NO! All products with a "MW" logo are true woven products!
Will the
images fade?
NO! The images are woven of 100% cotton. They may be subtle fading
over time, as woven fabric is not indestructible. However, these
tapestry products are woven with the same process as museum tapestries
that are more than 200 years old.
Are these
products washable?
The afghan blankets are machine washable. We recommend cold water
and tumble drying on the lowest setting. All other products need
to be spot cleaned. Care instructions for each MW product are
listed with that product.
Shipping.
You may select from standard shipping, 2-day or overnight. Remember,
these times are in addition to the time it takes to complete production
of your order. You will receive an email when your order is received
and another one when your order ships, along with any tracking
information. Additionally, you may receive an email after we review
your order, if we have any questions.
Discounts
and Specials.
We periodically run unadvertised specials or discounts on our
products. These specials are sent out as e-promos when you sign
up for our email specials on the front page.
Privacy
Policy.
We do not collect personally identifiable information from individuals
unless they provide it to us voluntarily and knowingly at memoryweave.com.
If you are a casual, unregistered visitor to our site, we'll recognize
your home server (e.g., that your web access is through AOL.com),
but not your email address or any other personal or system information.
We do ship all of our MEMORYweave products through the mail,
so if you want to order our products, it will be necessary for
you to provide personally identifiable information. This will
include your name, address, phone number and, if you place an
order online, credit card information. Any information you provide
is downloaded from the web server to a secure system and is maintained
there.
Our Customer
List.
When you purchase items from our online catalog or sign up for
our email-only specials, your name is added to our customer list.
We will not share your email address with any third parties at
any time. If you prefer not to receive mailings from us, please
advise us by email and include your name and email address. We
will promptly remove your name from our list.
Cookies.
Like most companies, we use "cookies" (small pieces
of information stored on your computer) on certain parts of our
web site. The cookie allows us to manage your session. This is
necessary to ensure that we keep your order together while you
browse through the catalog and select items for purchase. We do
not use the cookie to collect any type of personal information,
and the cookie doesn't extract any information from your computer.
Security
Online.
When ordering a product we use the Secure Sockets Layer (SSL)
encryption method on all secure submissions. This method is generally
accepted to ensure that the transmission of personal information,
such as account numbers and credit card information, is secure.
The most common browsers, Netscape and Internet Explorer, make
it very obvious when information is being passed in a secure manner
by showing either a completed key or a closed lock on the screen.
Corporate
and Other Clients.
We can take your logo and MEMORYweave it onto any of our
woven products.
Discounts ARE available for multiple orders of the same image.
MEMORYweaves are great for corporations, as well as churches,
temples, Scouting organizations, non-profits, golf courses, and
schools.
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